Terms of Service

1. Acceptance of Terms

By accessing and using our website or services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

blackbackpack.co.uk provides custom backpack manufacturing services, including:

• Custom backpack design and manufacturing
• Product consultation and development
• Quality assurance and testing
• Logistics and shipping services
• Customer support and after-sales service

3. User Accounts and Registration

To access certain features of our service, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your account credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Orders and Payments

Order Process

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel orders at our discretion
• Order confirmation does not guarantee product availability
• Custom orders require detailed specifications and approval

Pricing and Payment

• All prices are quoted in USD unless otherwise specified
• Prices are subject to change without notice
• Payment terms are typically 30% deposit, 70% before shipment
• Additional charges may apply for rush orders or special requirements

5. Manufacturing and Delivery

Production Timeline

• Standard production time is 15-25 business days after order confirmation
• Rush orders may be available for additional fees
• Delivery times are estimates and may vary due to circumstances beyond our control

Quality Standards

• All products undergo quality inspection before shipment
• We maintain ISO 9001 quality management standards
• Products must meet agreed specifications and quality requirements

6. Intellectual Property

You acknowledge that:

• All website content, designs, and materials are our intellectual property
• Custom designs created for you remain your intellectual property
• You grant us license to use your designs for manufacturing purposes
• You must have rights to any designs, logos, or materials you provide
• We respect and protect confidential information and trade secrets

7. Warranties and Disclaimers

Product Warranty

• We warrant products against manufacturing defects for 12 months
• Warranty covers materials and workmanship under normal use
• Warranty does not cover normal wear, misuse, or damage

Service Disclaimer

Our services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted or error-free.

8. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the value of the specific order
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for delays due to force majeure events
• Claims must be made within 30 days of delivery

9. Returns and Refunds

Custom Products

• Custom manufactured products are generally non-returnable
• Returns accepted only for manufacturing defects or errors
• Return authorization required before sending products back

Refund Policy

• Refunds processed within 30 days of approved return
• Customer responsible for return shipping costs unless our error
• Refunds issued to original payment method

10. Prohibited Uses

You may not use our services for:

• Any unlawful purpose or to solicit unlawful acts
• Violating any international, federal, provincial, or state regulations or laws
• Infringing upon or violating our intellectual property rights or the intellectual property rights of others
• Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating
• Submitting false or misleading information

11. Termination

We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use our services will cease immediately.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where our company is incorporated, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: